Terms & Conditions

According to Legislative Ordinance n. 185/99, which governs the stipulation of distance contracts, here we introduce the general conditions related to the supply of products sold by LORA NIKOLOVA with registered company in via delle Forze Armate 401, 20152 Milano with VAT number: 09528430961.

1. Subject
The subject of this contract is the selling of handcrafted products through e-commerce www.lora-nikolova.com. As for the conditions of selling, purchase transactions are governed by the provisions of Legislative Ordinance n. 185/99; as regards the protection of confidentiality, the provisions of Law no. 675/96 and ulterior modifications.

2. General conditions of sale
All the products available on the online catalogue of Lora Nikolova are provided with the information necessary for the evaluation of the client – description of the products, the materials they are made of and their price. Lora Nikolova reserves the right to change without notification, what has been published on the website, including the contractual and economic terms of purchase, without prejudice to the validity of contracts regularly concluded and perfected prior to the amendment. Each product presented on the on-line catalog, is handmade, therefor is to be considered a unique example. The reproduction of a product on customer request is possible, provided that the reproduction itself will never be 100 % identical to the original.

3. Purchase methods
The purchase of each product takes place on the website www.lora-nikolova.com. The correct receipt of the order is confirmed by Lora Nikolova through an email response, sent to the email address supplied by the Customer. The message re-proposes all the data entered by the Customer who undertakes to verify it’s correctness and to promptly communicate any corrections. The order placed on-line by the consumer will be binding for Lora Nikolova only after receiving the mentioned confirmation by email, sent by Lora Nikolova to the consumer, certifying the successful completion of the order process.

4. Method of payment
The customer can choose to pay by credit card, Paypal or wire transfer. In particular, online transactions connected to the use of a credit card are carried out securely by the bank and no information on the card is passed on or stored on our servers. For purchases made by way of deferred payment (wire transfer) the order will be perfected and therefore binding for Lora Nikolova only when they receive confirmation of the payment of the entire amount due by the customer. For this purpose, the summary of the confirmation referred to in point 3. will contain the bank details on which to make the payment. The purchase will be considered completed only after the acknowledgment, by Lora Nikolova, of the receipt proving the payment to be sent according to the procedure indicated in the order confirmation email.

5. Shipping
The orders placed on www.lora-nikolova.com are shipped by express courier. Orders placed online are processed within 48 hours and delivered to the courier who takes care of the goods and ensures delivery within 2-3 working days within Italy. The delivery time for countries within the European Union is 5-6 working days. The delivery of purchased products in the USA and Asia has to be arranged according to courier delivery procedures.
The products indicated as “available on request” will be ready for production following the order received from Lora Nikolova, therefore the delivery terms will be arranged directly with the customer.
At the time of shipment, Lora Nikolova sends the customer an email containing the link needed to track the package. Some e-mail accounts consider it potentially dangerous, as a message containing links, and reject it. For this reason, in the absence of receiving the tracking message, it is advisable to check in the junk mail box. If at the time of delivery the recipient is not available, the courier tries a second time and in case of a negative result the parcel is sent back to the sender making a second shipment necessary on customer’s charge. The telephone number, preferably a mobile number, is requested to allow the courier to arrange an appointment with the customer (if necessary).

6. Shipping costs
Shipping costs are calculated on a flat-rate basis and are to be considered as a contribution to the costs actually incurred. In particular: – for orders with shipping in Italy the contribution for the shipping costs will be 8 euros.
– for orders with shipping in Europe, a contribution of 18 euros will be required.
In case of return of the goods (exercise of the right of withdrawal) the right to free shipping fee is lost.

7. Right of withdrawal
The customer can exercise the right of withdrawal within 10 days after the delivery of the required products (Legislative Decree 6 September 2005, No. 206, on the Consumer Code) by sending a written notice by registered mail to the following address:
Lora Nikolova (c/o Studio Architettura) Alzaia Naviglio Pavese 120, 20142 Milano, Italia
Or by writing an e-mail to: info@lora-nikolova.com
The cost of returning products to Lora Nikolova are charged to the Customer. The goods must be sent back intact and in a perfect condition. After receiving the goods and verifying the conditions, Lora Nikolova will proceed with the re-crediting of the cost of the returned products, without including the shipping costs. Re-crediting takes place according to the methods indicated by the customer and specified in a letter accompanying the returned goods.

8. Court of jurisdiction
This contract is governed by Italian law and any controversy arising in relation to what is foreseen by it will be the exclusive responsibility of the Milan Bar.

9. Processing of personal data
The processing of personal data will be carried out in compliance with the provisions of law 196/2003. The data will be used exclusively for purposes related to the contract or for information on publishing or training initiatives. At any time the Customer can ask for an update or cancellation by writing to info@lora-nikolova.com. The data controller guarantees that the data will not be disclosed or transferred to third parties.